Description About Tiffany Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world’s most recognizable luxury brands with close to 300 stores worldwide. About the role We have a rare and exciting opportunity for an experienced sales manager to join our team as a Team Manager in our Sydney Market. Reporting to the Store Manager and as a member of the store leadership team, you will be responsible for ensuring the store exceeds sales plan and profitability targets while providing outstanding client experience. You will effectively lead, develop and support staff to meet and/or exceed individual sales plan with a strong focus on client development and providing a high level of client experience. Responsibilities include, but are not limited to: Build relationships with internal and external clients Nurture and develop our client portfolio through meaningful commercial outreach Support the Store Manager in organizing and hosting events for clients Create exceptional experience for our clients - we are always going above and beyond! Become an expert on product and sales training modules Assist in supervising, developing, and training designated staff and supervisors Assist with recruitment and delivery of onboarding for new starters Key-holder responsibilities, such as opening and closing of the store The ideal candidate will have: Minimum three years supervisory or management experience Sound sales experience in retail or relevant customer related experience (i.e., hospitality, events, banking, etc.) Experience in sales generation and managing the achievement of sales results Experience working towards targets and KPIs Experience in organizing events is a plus The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members Proven ability and desire to work in a fast-paced, changing environment Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.) Flexibility to work non-traditional hours, including days, nights, weekends and holidays Why Tiffany? Generous salary & bonus, incentives employee discounts and milestone gifts High performing, caring, fun and dynamic team Culture focused on wellbeing, innovation and growth Endless career opportunities with the largest luxury group - LVMH! Never-ending training and individual up-skilling opportunities Great mentoring from highly experienced management team This is just the beginning Responsibilities Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using a Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. Their passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor skill set. Key responsibilities for the role are: Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed goals. Cultivate new and existing client relationships. Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Qualifications The successful candidate will have: Experience in retail, luxury retail or client-centric experience Proven track record in achieving sales results and working towards KPIs. Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Having an entrepreneurial spirit and cultivating client relationships Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is an advantage. Proficiency in multiple languages. Mandarin speaking candidates are encouraged to apply! Why Tiffany? You will earn a generous salary and commission, with generous employee discounts and milestone gifts Join a high-performing and well-connected team, who love to have fun! Company culture focused on wellbeing, growth and engagement. Endless career opportunities with the largest luxury group: LVMH! Never-ending training and upskilling opportunities with great mentoring Fit the Box? A Blue Box with a White Ribbon. Apply now.
